How to Add a Floating Video (Sticky Reel)

A "Floating Reel" is a video player that sticks to the bottom corner of your customer's screen. Unlike a carousel that disappears when they scroll past it, the Floating Reel stays visible, acting like a "video assistant" that follows them as they browse.

1. Go to the ReelTok Dashboard.

2. Click Create Journey.

3. For the "Type," select Floating Reel (instead of Carousel or Story).

4. Give it a name (e.g., "Site-Wide Sticky Video") and click Create.

Since this widget floats over your website content, positioning is key.

1. Click on the Customize tab.

2. Look for Position Settings.

3. Bottom Right vs. Bottom Left:

   • Recommendation: If you have a Chat Bubble (like Intercom or Tidio) on the right, place your Floating Reel on the Left to avoid overlapping.

4. Mobile Visibility: You can often choose to hide this on mobile if you feel it takes up too much screen space.

1. Go to your Shopify Theme Editor (Customize).

2. Where to place it: Unlike carousels, you don't need to place this inside a specific section. We recommend adding the ReelTok Block to the Footer section of your theme.

3. Paste your Journey ID.

4. Because it is a "Floating" type, the app will automatically detach it from the footer and stick it to the corner of the screen.

• Welcome Videos: A founder saying "Hi, thanks for visiting!" works great on the Home Page.

• Support/FAQ: A video answering "Shipping Times" or "Returns" works well site-wide to reduce support tickets.