Introduction

Managing Impression Limits & Avoiding Overage Charges
Learn how to control what happens when your video views exceed your monthly plan limit. Every ReelTok plan comes with a set number of "Impressions" (v...
Data Retention Policy
Yes. Uninstalling the ReelTok app from your Shopify store will result in the permanent deletion of your data. If you reinstall the app later, you w...
Understanding Your Analytics Dashboard
The Analytics dashboard helps you track exactly how your videos are performing and how much revenue they are generating for your store. You can access...
Why was I charged more than my monthly plan?
If your invoice is higher than your standard monthly subscription, it is due to Overage Charges for exceeding your plan's impression limit. Your Ree...
How to Automatically Sort Videos by Popularity
Instead of guessing which videos your customers like best, you can let ReelTok's algorithm automatically rearrange them for you. The "Order by Clicks...
How to Uninstall ReelTok & Remove Residual Code
If you decide to uninstall ReelTok, the process differs depending on how you added the widgets to your store. This is the standard removal process. Go...
Does ReelTok Slow Down My Site?
A common concern for any Shopify merchant is whether a new app will hurt their PageSpeed score or slow down the customer experience. The short answe...
Best Practices & Strategies for High-Converting Videos
Want to get the most out of ReelTok? Based on data from our top-performing clients, here are the proven strategies, formats, and settings that drive t...
Frequently Asked Questions (FAQ)
Here are the answers to the most common questions about using ReelTok on your Shopify store. Q: What counts as an "Impression"? A: An impression is...
Supported Video Formats & Size Limits
Follow these specifications to ensure your videos upload successfully and load fast for customers. Feature Requirement Recommended File Format .MP4 .M...
Understanding Impressions, Limits, & Overages
Unlike some apps that count 1 page load as 1 impression, ReelTok counts an impression for every single video that loads inside your widget. The Form...
Guide to ReelTok Widgets
ReelTok offers three distinct video widget styles designed to fit different areas of your store. Choosing the right format is key to maximizing engage...
Reeltok Introduction
ReelTok turns your static product pages into interactive shopping experiences by bringing the power of short-form video directly to your Shopify stor...